David Horsager of Trust Edge gave a fabulous keynote for #TeamSPS 2023 Sales Kickoff. David’s passion about trust and how it impacts everything around us is very thought provoking. His Eight Pillars of Trust are a great tool to consider team and self-improvement.

  1. Clarity: People trust the clear and mistrust or distrust the ambiguous or the overly complex.
  2. Compassion: People put faith in those who care beyond themselves.
  3. Character: People notice those who do what’s right over what’s easy.
  4. Competency: People have confidence in those who stay fresh, relevant, and capable.
  5. Commitment: People believe in those who stand through adversity.
  6. Connection: People want to follow, buy from, and be around those who collaborate.
  7. Contribution: People immediately respond to results.
  8. Consistency: People love to see the little things done consistently.